Reputation & Reviews
Request, monitor, and respond to reviews.
Overview
Automate review requests after appointments or purchases, monitor incoming reviews across Google, Facebook, and other directories, and respond from one inbox. Aggregate rating and volume feed reporting.
What it's for
Grow and protect online reviews with minimal manual effort.
Capabilities
Review requests
Automated SMS/email asking for a review after a trigger (appointment, invoice paid).
Multi-platform
Request to Google, Facebook, and other connected directories.
Review monitoring
Inbox of incoming reviews with rating and source.
Respond
Reply to reviews from the platform.
Sentiment & reporting
Aggregate rating, volume, and response rate dashboards.
Negative routing
Route low ratings to internal feedback before a public review.
Use cases
Post-service reviews
Workflow fires after a completed appointment, sends a review request, and routes unhappy responses to a private feedback form.
Monitor & respond
Daily review inbox; respond to each within 24h via templates.
AI prompt patterns
Copyable templates for prompting an AI agent about this feature.
Design a review-request workflow for a [industry] business: trigger, channel, timing, and the negative-feedback branch.Write on-brand response templates for 5-star, 3-star, and 1-star reviews for a [industry] business.Integrations & connections
- Triggers off appointments and payments
- Connected review platforms per sub-account
- Feeds reputation reporting
Gotchas & limits
Things an AI should not assume about this feature.