AI Voice Agent
Inbound and outbound AI phone calls.
Overview
An AI voice agent that answers or places phone calls, holds a spoken conversation, can book appointments, answer FAQs, qualify, and transfer to a human. Configurable persona, knowledge, and call flows.
What it's for
Handle call volume 24/7 — book, qualify, and answer — without a human on every call.
Capabilities
Inbound & outbound
Answer incoming calls or place outbound calls on a schedule or trigger.
Natural conversation
Speech-to-speech AI with low latency and interruption handling.
Knowledge base
Ground answers in uploaded docs/FAQs.
Booking
Check calendar availability and book appointments live.
Call transfer
Transfer to a human or number on complex cases.
Transcripts & summaries
Call transcripts and AI summaries logged to the contact.
Workflow triggers
Call outcomes trigger downstream workflows.
Use cases
24/7 intake
AI answers after-hours calls, qualifies, books into the calendar, and logs a summary to the contact.
Outbound re-engagement
AI calls no-shows, offers to reschedule, and books or leaves a voicemail.
AI prompt patterns
Copyable templates for prompting an AI agent about this feature.
Design an AI voice agent for a [industry] business: persona, greeting, qualifying questions, booking flow, transfer rules, and the post-call workflow.Write a branching call flow (greeting → qualify → book/transfer/voicemail) with exact phrasing and fallbacks for an AI voice agent.Integrations & connections
- Books into Calendars
- Transcripts/summaries attach to the contact
- Call outcomes trigger Workflows
Gotchas & limits
Things an AI should not assume about this feature.